Effective Date: January 1, 2025

At Miller Technologies, LLC, we are committed to delivering high-quality hardware, software, and custom technology solutions. To ensure clarity and transparency, please review our return policy below.

 

Hardware Returns

• Return Window: Hardware may be returned within 30 days of the original purchase date.

• Eligibility: Items must be unused, in original packaging, and in resalable condition.

• Restocking Fee: A 15% restocking fee applies unless the product was defective or shipped in error.

• Non-Returnable Hardware: Opened items, installed equipment, and special-order products are not eligible for return unless defective.

 

Software Returns

• Digital Software: All sales of downloaded or digitally licensed software are final and non-refundable.

• Boxed Software: Boxed software may be returned within 15 days if unopened and in original condition.

• Licensing Issues: If there is a licensing or activation issue, please contact our support team for resolution.

 

Custom Products and Engineering Solutions

• Non-Returnable: Due to the specialized nature of custom-engineered products and services, all custom builds, prototypes, and commissioned solutions are final sale and non-returnable.

• Performance Issues: If a custom product does not meet agreed-upon specifications, we will work with you to resolve the issue under your service agreement or warranty terms.

 

Returns Process

1. Request Authorization: Contact us at support@millertech.biz or call (503) 472-0911 to request a Return Merchandise Authorization (RMA).

2. Prepare the Return: Include a copy of your invoice and a brief note explaining the reason for the return.

3. Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a product defect.

4. Inspection & Refunds: Once received and inspected, eligible returns will be refunded to the original payment method within 10 business days.​

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Exceptions & Notes

• Returns without an RMA number may be refused or subject to additional processing time.

• Items damaged due to misuse, improper installation, or external factors (e.g., power surges) are not covered under this policy.

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Contact Us

If you have questions about a return or need help, reach out to us:

Miller Technologies, LLC
Phone: 503-474-4724
Address: 1300 NE HWY 99W McMinnville, Oregon 97128

 

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